Privacy statement

The website www.rosewoodpet.eu, part of Dayes B.V., processes privacy-sensitive data, or personal data. Rosewood considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us. In our processing, we comply with the requirements set by privacy legislation. This means, among other things:

  • we clearly state the purposes for which we process personal data. We do so through this privacy and cookie statement;

  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;

  • we first ask you for your explicit consent to process your personal data in cases where your consent is required;

  • we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;

  • we respect your right to provide access to, correct or delete your personal data at your request.

Rosewood is the data controller. In this privacy and cookie statement, we explain which personal data we collect and use and for what purposes, and our use of cookies. We recommend that you read this statement carefully. This privacy statement was last amended on 04-04-2024.

Use of personal data

When visiting our website, or signing up for our newsletter, you leave certain personal data with us. You may also have provided data to us by phone, filled in a form at a trade fair, via a survey or on social media.

We use the following data:

  • first and last name;

  • email address;

  • IP address;

  • data on suspected interests in products offered by Rosewood.

We use this data for the following purposes:

  • sending a newsletter;

  • carrying out customer research;

  • responding to your message via our contact form;

  • offering other relevant Rosewood products;

  • relationship management, whether by mail, email or telephone;

  • compliance with legal obligations.

Newsletter

We offer a newsletter to inform interested parties about our products and services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address is only added to the list of subscribers with your explicit consent.

If you have given your consent, you may also occasionally be contacted at the e-mail address you have provided to voluntarily take part in a customer survey. If you do not or no longer wish to receive commercial information, or do not or no longer wish your data to be used for direct marketing purposes or customer surveys, you can unsubscribe at any time:

  • turn this off yourself by clicking on "Change or unsubscribe preferences" at the bottom of the mail and indicating on the follow-up page in the form that you no longer wish to receive mail, after which you send the form, or make this known to us by phone or email. We will then turn off receiving newsletters for you.

Contact

We offer a contact form you can use to ask us questions about our products. In doing so, you enter your name and e-mail address. In addition, your question may contain personal data. We use this data to process your question or request.

Preservation periods

We do not retain your data for longer than necessary to fulfil the purposes stated in this privacy and cookie statement. We store Google Analytics data for 50 days.

Disclosure to third parties

We may disclose your data to the following parties (this is necessary to enable us to provide our goods and services and better tailor the website to your needs):

  • the party that provides the platform on which the website runs;

  • parties that provide mailings for us;

  • providers of statistics programmes (Google).

You can contact us using the details below. If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the Personal Data Authority.

Cookie policy

Who is responsible for processing your data?

Rosewood, part of Dayes B.V., located at Exa 32, 6902 KH Zevenaar, is the data controller as described in this cookie policy. This cookie policy applies to all domains and communications related to rosewoodpet.eu.

What are cookies?

Cookies are small, simple text files that your computer or mobile device stores when you use our website.

Third-party cookies

Third-party cookies are also set via our website. The use of cookies by other companies is subject to the privacy and cookie policy of the relevant company.

What cookies do we use?

Functional cookies or necessary cookies

Functional cookies ensure that our website functions correctly. For example, functionalities such as page loading and links to vacancies.

Analytic cookies

With analytical cookies, we collect statistics about how our website is used and whether (and how) our communications are read, with the help of third parties. By measuring this, we can continue to improve our website and communications for the benefit of our users.

Marketing cookies

We place marketing cookies on our website. Third parties may also place marketing cookies on our website. We may combine the information from these marketing cookies. We do this so we can make you the most relevant offers possible based on your online surfing, search and buying behaviour. With these marketing cookies we also keep track of which ads you have seen. We can also recognise you if you click through to the website from an e-mail message or newsletter. Furthermore, with your permission, we can make our communication more personal and relevant to you.

Analytic cookies

We use, with the help of third parties, analytical cookies to study the behaviour of website visitors. These statistics give us insight into, among other things, how often we are visited and where we can improve our website. Among other things, the following data is stored:

  • The IP address which is made anonymous;

  • Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use;

  • From which page or through which advertising campaign you came to the website;

  • When and how long you visit or use the website;

  • Whether you use functionalities of the website;

  • Whether our communications are read; and

  • What pages you visit.

We use these cookies, for example, to:

  • To keep track of the number of visitors to our website;

  • To measure how long a visit lasts;

  • To measure how many customers open our communications;

  • To measure the success of an advertising campaign;

  • To determine the order in which a visitor visits the different pages of our website;

  • To determine which articles and pages can be linked to each other.

Marketing cookies

On our website, you will see advertisements from ourselves and from third parties. You may also come across our ads on third-party websites. To keep our communications and these ads relevant, we use cookies. These marketing cookies enable:

  • We can track which ads you have already seen;

  • We can track how many times you have seen an ad;

  • We can prevent you from seeing the same ad over and over again;

  • We can track whether you click on the ads;

  • We can track whether you place orders after seeing or clicking on an ad;

  • we can measure whether you read our communications and what links you click on, so that we can make these communications as relevant to you as possible;

  • we can combine your online browsing, search, and purchasing behaviour and build segments based on this (combined) data, regardless of which device you use;

  • we can estimate your advertising interests and tailor the ads accordingly through the segments built up.

Advertising networks and media agencies act as intermediaries for websites and advertisers. These parties' marketing cookies enable:

  • we may display third-party advertisements to you;

  • our advertising partners may combine your preferences with information they collect when you visit other websites.

For the cookies these parties place for marketing purposes, please refer to the statements on the websites of these parties. As the statements may change regularly, we advise you to consult these privacy and cookie statements regularly. The following parties place cookies via our websites:

Further good to know: in some cases, namely when using the Facebook pixel and thereby being able to tailor our ads to your preferences, Rosewood and Meta both fulfil the role of "joint data controller" within the meaning of the AVG. In that context, agreements on the division of responsibilities (link: https://www.facebook.com/legal/controller_addendum). For more information, including on how to submit a request for inspection to Meta, for example, we would furthermore like to refer you to their privacy policy.

To manage your settings for marketing cookies with other parties, please refer to their websites:

Contact details

Rosewood Netherlands

Exa 32

6902 KH Zevenaar

Email address: info@rosewoodpet.eu

General phone number: 088-5254444